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    Shipping Policy

    WHAT ARE THE SHIPPING METHODS, PROCESSING TIME & RATES FOR A TYPICAL ORDER?

    • Orders are processed between 9:00 am & 4:00 pm EST Monday - Friday, excluding holidays.
    • Orders placed by 1:00 PM EST Monday – Friday will begin processing the same day.
    • Orders received after 1:00 PM EST will be processed the next business day.
    • Orders placed on weekends or observed holidays will be processed the next business day. 
    • Orders leave the building within 1-2 business days of being received.
    • Ground orders are shipped via UPS with a non-refundable flat fee of $7.95.
    • All orders are sent out through a standard shipping method
    • Payment will be processed when you place your order.

    I HAVEN'T RECEIVED MY ORDER, MY ORDER IS MISSING ITEMS, OR MY SHIPMENT IS LATE? 

    • Please contact us at cservice@zwilling.ca with your name and order number and a customer care representative will get back to you within 1-2 business days.

    DO YOU SHIP INTERNATIONALLY?

    • No. All purchases made through tweezerman.ca are shipped within Canada only.

    GET THE LATEST FROM TWEEZERMAN. Sign up now to get 10% off your first order.

    Privacy Notice

    PRIVACY POLICY

    INTRODUCTION

    This Privacy Policy informs you about the type, scope and purpose of the processing of personal information of individuals (hereinafter referred to as “personal information”) in the context of the provision of our range of services and on our websites, mobile applications, functions and contents connected with them as well as external online representations, e.g. Social Media Profiles (hereinafter collectively referred to as “Services”):

    • In the second section you will find general information about the use, disclosure, processing and retention of your personal information.
    • The third section contains information on the individual processing operations. This section is divided into further areas, such as our key services, reach measurement or marketing.
    • The fourth and final section contains a glossary with explanations and descriptions of the terms used in this Privacy Policy. This means that if you do not know the terms used (e.g. “personal information” or “cookie”), please refer to the last section. All terms used (e.g. “user”) are to be understood as gender-neutral.

    TABLE OF CONTENTS

    Section I – Controller and Overview of Data Processing

    Controller

    Contact Data Protection Officer

    Type of processed personal information

    Categories of individuals and users

    Purpose of Processing

    Section II – Our obligations to you

    Disclosure and Access

    Cookies and Right to Object in Direct Marketing

    Erasure of personal information and archiving obligations

    Changes and Updates to this Privacy Policy

    Security of Data Processing

    Disclosure and Transmission of Data

    Section III - Processing operations

    The Key Area of Data Processing

    Processing of Orders in the Online Shop

    Customer Account

    Credit Assessment

    Answering Inquiries and Customer Service

    Business and market research

    External online profiles

    Online Presences in Social Media

    Webserver and Security

    Server Logs

    Our own Global Single Sign-On procedure

    Embedded content and functions

    Google Services and Content

    Facebook Features and Content

    Instagram Features and Content

    Pinterest Features and content

    Marketing

    Newsletter Mailing and Performance Measurement

    Communication via Mail, E-Mail, Fax or Telephone

    Sweepstakes and Competitions

    Loyalty and Bonus Program

    Web Analytics, online marketing and technology partners

    Google Tag Manager

    Google Analytics

    Google AdWords

    Google Display Network

    Facebook Pixel and Facebook Customer Audience Pixel

    Channel Advisor

    Aabaco

    Yotpo

    Braintree

    Amazon Web Services (AWS)

    Vimeo

    Section IV – Definitions

     

    Section I – Controller and Overview of Data Processing

    Controller

    ZWILLING J.A. HENCKELS Canada Ltd.
    435 Cochrane Drive, Markham, Ontario, L3R 9R5
    Tel: 1-905-475-2555
    customerservice@zwilling.ca

    Contact Data Protection Officer:

    email: customerservice@zwilling.ca

    Type of processed personal information:

    • Individual names, addresses.
    • Contact details (e.g., e-mail, phone numbers).
    • Content data (e.g., text input, photographs, videos).
    • Contract data (e.g., subject matter of the contract, duration).
    • Payment data (e.g., bank details, payment history).
    • Usage data (e.g., interests, websites visited, purchasing behaviour, access times, log Data).
    • Metadata-based personal information (e.g., device IDs, IP addresses).
    • Job candidate data (e.g., names, contact details, qualifications, job application documents).

    Categories of individuals and users

    • Customers / prospective customers / business partners.
    • Visitors and users of the online service.

    Collectively, such individuals are referred to in this Privacy Policy as “users”.

    Purpose of Processing

    • Provision of our services, its contents and functions.
    • Provision of contractual services, customer care and support.
    • Response to contact requests and communication with users.
    • Marketing, advertising, analysis of consumer behaviour, usage behaviour and market research.
    • Security measures.

    Section II – Our obligations to you

    Disclosure and Access

    You may request from us confirmation as to whether personal information concerning you is being processed, and, where that is the case, access to your personal information, the right to correct any personal information, and to be provided a copy of the personal information in accordance with applicable law.

    In accordance with applicable law, you have the right to request that relevant personal information be erased without undue delay or, alternatively, to withdraw certain consents relating to your personal information.

    You may also contact applicable Canadian or provincial privacy commissioners’ offices with any complaints regarding the collection, use, disclosure and retention of your personal information by us.

    Cookies and Right to Object in Direct Marketing

    We use Temporary Cookies and Permanent Cookies, i.e. small files that are stored on the user’s devices (for the explanation of the term and function, see the last section of this Privacy Policy). In part, cookies serve security purposes or are required for the operation of our online services (e.g., for the appearance of the website) or to save the user’s decision when confirming a cookie banner. In addition, we or our technology partners use cookies to measure the reach and for marketing purposes, about which the users will be informed in the scope of the Privacy Policy.

    If users do not want cookies to be stored on their computer, they are advised to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online services.

    http://www.youronlinechoices.com/.

    Erasure of personal information and archiving obligations

    Unless expressly stated in this Privacy Policy, the personal information stored by us will be erased as soon as it is no longer required for its intended purpose and there are no legal obligations to retain it. If the personal information is not erased because its is necessary for other and legally permissible purposes, their processing is restricted. This means that the personal information is excluded and not processed for other purposes. This applies, for example, to personal information that must be retained for commercial or taxation reasons.

    Changes and Updates to this Privacy Policy

    We ask you to keep yourself regularly informed about the contents of our Privacy Policy. We will adapt the Privacy Policy as soon as any changes in personal information processing carried out by us make this necessary. We will inform you as soon as the changes require your cooperation (e.g. consent) or other individual notification.

    Security of Data Processing

    We shall take appropriate technical and organisational measures to ensure a level of protection appropriate to the risk, taking into account industry practices, the costs of implementation and the nature, scope, context and purposes of processing. Such measures include in particular ensuring the confidentiality, integrity and availability of personal information by controlling physical access to the personal information, as well as the access, input, transfer, integrity and pseudonymity. Furthermore, we consider the protection of personal information during the development or selection of hardware, software and procedures.

    Security measures include in particular the encrypted transmission of personal information between your browser and our server.

    Employees are bound to confidentiality with regard to personal information protection, are instructed, monitored, and informed of possible liability consequences.

    Disclosure and Transmission of Data

    If we disclose personal information to other persons and companies (processors or third parties) within the scope of our processing, transfer the personal information to them or otherwise grant them access to the personal information, this will only be carried out under the terms of a binding contract, to provide services to us.

    We may disclose, transfer or otherwise grant access to personal information to other companies in our Group of Companies (Undertakings), for administrative [and marketing] purposes, and for other purposes disclosed to you prior to such disclosure.

    Our service providers and companies in our Group of Companies may be located in countries outside of Canada, and your personal information will be subject to the applicable laws of such other countries, and may be subject to disclosure without notice to you under the laws of those other countries.

    As discussed in greater detail further in this Privacy Policy, we work with trusted third parties to manage our advertising on other websites. These third parties use Cookies and Web beacons to recognize your computer each time participating websites display one of our ads, which helps us select and display targeted ads that may be of interest to you. On some pages of our site, we may allow third party advertising partners to set web tracking tools to collect anonymous, non-personally identifiable information regarding your activities on those pages, such as your IP address, pages visited, time of day, and similar information. We may also share such information we have collected with third party advertising partners, who may use this information (and similar information collected from other websites) for the purposes of delivering future targeted advertisements to you when you visit other (non-Zwilling) sites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioural advertising”. You may opt out of such advertising at: youradchoices.ca and/or by visiting the DoubleClick opt-out page at: adssettings.google.com.

    Section III - Processing operations

    The following section provides an overview of our processing activities, which we have subdivided into other areas of operation. Please note that the areas of operation are for guidance only and that processing activities may overlap (e.g. the same personal information may be processed in several operations).

    For reasons of clarity and comprehensibility, you will find the frequently repeated terms in Section IV of this Privacy Policy.

    Processing of Orders in the Online Shop

    We process the personal information of our customers in the context of the online services in our online shop to enable the customers to select and order the selected products and services, as well as their payment and delivery, or performance.

    • Data processed: name, address, email, and other contact information, contract and sales details, payment information, password (will be stored encrypted).
    • Individuals: customers, prospective customers, business partners.
    • Purpose of processing: Provision of contractual services in the context of operating our website, the online shop, invoicing, delivery, customer service.
    • Type, scope and mode of operation of the processing: Session cookies for shopping cart and login status. We use PayPal and potentially other providers from time to time for payment processing.
    • Necessity / interest in processing: The personal information is required to establish and fulfil the contractual relationship.
    • https://www.paypal.com/en/webapps/mpp/ua/privacy-full?locale.x=en_EN- as well as banks and financial institutions).
    • Retention of personal information: in accordance with applicable laws.

    Customer Account

    A customer account requires a registration, which can take place both online, and in local stores.

    We offer our own Single Sign-On method for the customer account. This means that users who register in one of the online services of the companies belonging to the Zwilling Group* can also use the access personal information for other online services of companies belonging to the Zwilling Group.

    • Data processed: name, address, email, and other contact information, contract and sales details, payment information, password (will be stored encrypted), product information/product preference, usage information, referrer personal information.
    • Data subjects: customers, interested parties.
    • Purpose of processing: Creation and operation of a customer account to manage the contractual relationship.
    • Type, scope and mode of operation of the processing: registration process, cancellation possibility.
    • Special security measures: The public account information of users is not visible to external parties such as search engines or other users and cannot be searched by them. Users are responsible for the secure custody of their access credentials.
    • Necessity / interest in processing: The customer account is optional, requested personal information for its operation required. Mandatory fields are marked as such. In addition, each user decides for himself on disclosing additional information.

    Credit Assessment

    If we make advance deliveries (e.g. when purchasing on account), we reserve the right to obtain identity and creditworthiness information from specialized service providers (credit agencies) for the purpose of assessing credit risk on the basis of mathematical-statistical procedures in order to safeguard our legitimate interests. We process the information received from credit agencies on the statistical probability of non-payment within the framework of an appropriate discretionary decision on the establishment, execution and termination of the contractual relationship. We reserve the right to refuse payment on account or any other advance payment in the event of a negative result of the credit assessment.

    • Data processed: Name, postal address, date of birth, details of the type of contract, bank details.
    • Data subjects: customers, interested parties.
    • Purpose of processing: Assessment of the probability of default of receivables.
    • Type, scope and mode of operation of the processing: We process the information received from credit agencies on the statistical probability of non-payment within the framework of an appropriate discretionary decision on the establishment, execution and termination of the contractual relationship. We reserve the right to refuse payment on account or any other advance payment in the event of a negative result of the credit assessment.
    • Necessity / interest in processing: Business interests.
    • https://www.schufa.de/de/ueber-uns/daten-scoring/.

    Answering Inquiries and Customer Service

    • We process the information in the inquiries, which we receive via our contact form and other means, e.g. via e-mail, in order to answer the inquiries. For these purposes, the inquiries may be stored in our Customer Relationship Management (CRM) system or in similar procedures that serve us to manage inquiries. For customer relationship management purposes (CRM) we use so-called CRM software. With the help of the software we can answer the inquiries more effectively and faster.
    • Data processed: Name and contact information, contract information, payment information, usage information, metadata.
    • Data subjects: customers, prospective customers, business partners, website visitors.
    • Purpose of processing: Answering inquiries.
    • Type, scope and mode of operation of the processing: registration process, termination option.
    • Necessity / interest in processing: Necessary to answer queries, optimization, user-friendliness, business interests.
    • External disclosure and purpose: Operator of the CRM system, magento.com Germany GmbH, Erika-Mann-Str. 31, 80636 Munich.

    https://www.magento.com/de/company/privacy/.

    • Special security measures: Data processing agreement.
    • Retention of personal information: We delete requests if they are no longer required. We review the requirement every two years; requests from customers who have a customer account are stored permanently and are linked to the customer account details for deletion.

    Business and market research

    In order to operate our business economically and to identify market trends, and customer and user requirements, we analyse the personal information available to us on business transactions, contracts, inquiries, etc., in order to ensure that we are able to offer our customers the best possible service. For this purpose, we combine the personal information of customers from registrations and orders with the behaviour-related personal information of customers.

    In the context of the economic evaluation we bring together the personal information of the users independently of the used devices (e.g. if users use our on-line offer on a mobile or on a stationary device).

    • Data processed: Name and contact information, contract information, payment information, usage information and metadata, e.g. activity information from e-mails via our online channels, personal information on the page accessed, the page history, the device used, the approximate location and personal information for Pseudonymous identification of the user profile).
    • Data subjects: customers, prospective customers, business partners, visitors and users of the online offer.
    • Purpose of processing: business analysis, marketing, advertising, market research.
    • Type, scope and mode of operation of the processing: Profiling, Online Behavioural Advertising, first party cookies.
    • Necessity / interest in processing: Increased user-friendliness, optimization of the service, business efficiency.
    • External disclosure and purpose: Analysis and market research by magento.com Germany GmbH, Erika-Mann-Str. 31, 80636 Munich.

    https://www.magento.com/de/company/privacy/.

    • Special security measures: Data processing agreement.
    • Retention of personal information: If a customer account was opened, with its termination, otherwise after two years from conclusion of contract. For the rest, macroeconomic analyses and general trend determinations are carried out anonymously wherever possible.
    • Retention of personal information: Two

    External online profiles

    In this area you will find information about our personal information processing in the context of operating external online activities, e.g. in social media.

    Online Presences in Social Media

    We maintain online presences within social networks and platforms in order to communicate with active customers, interested parties and users and to inform them about our services. When accessing the respective networks and platforms, the terms and conditions and the privacy policy of their respective providers apply. Unless otherwise stated in our privacy policy, we will process the personal information of users who communicate with us within social networks and platforms, e.g. publish contributions on our online profiles or send us messages.

    The links/buttons to social networks and platforms (hereinafter referred to as “social media”) used within our online services do not establish a personal information transmission between social networks and users until users click on the links/buttons and access the respective networks or their websites. This function corresponds to the function of a regular online link.

    • Social networks/platforms used by us: Facebook, Instagram, LinkedIn, Pinterest, Twitter, Xing, YouTube.
    • Data processed: Name and contact information, content provided, usage information, metadata.
    • Data subjects: Users of social media networks/ platforms (this can include customers and prospective customers).
    • Purpose of processing: Information and communication.
    • Type, scope and mode of operation of the processing: By providers of the respective platforms as a general rule: Permanent Cookies, Tracking, targeting, Remarketing, Online Behavioural Advertising.
    • Necessity / interest in processing: Expectations of users active on the platforms, business interests.
    • External disclosure and purpose: To the social networks/platforms.
    • Retention of personal information: The deletion policies of the respective networks/ platforms apply.

    Webserver and Security

    Our services are operated on web servers. In the following section we will inform you about their use and personal information processed during the operation of our servers.

    Server Logs

    The server on which this online service is hosted collects so-called log files each time the online service is accessed, in which user personal information is stored. The personal information is used for statistical analysis to maintain and optimize server operation and for security purposes, e.g. to detect potential unauthorized access attempts.

    • Data processed: Usage personal information and metadata (such as the name of the accessed website, file, date and time of access, amount of personal information transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited website), IP address and the requesting provider).
    • Data subjects: customers, prospective customers, visitors of the online service.
    • Purpose of processing: Optimization of server operation and security monitoring.
    • Necessity / interest in processing: Security, business interests.
    • Deletion of personal information: After 7 days from the time of the collection.

    Our own Global Single Sign-On procedure

    • Data processed: Name and contact information, e-mail address, password (only processed on Facebook), user ID, user handle;
    • External disclosure and purpose: Companies within our Zwilling Group.
    • https://www.zwilling.com/de/de/pages/subsidiaries-personal information-processing.html

    Embedded content and functions

    In this section we inform you which contents, software or functions (briefly “contents”) of other providers we embed in the context of our website. The Embedding is done to make our online offer more interesting for our users or for legal reasons, e.g. to be able to present videos or social media contributions within our online offer at all. Embedding can also be used to improve the speed or security of online content, e.g. when software elements or fonts are obtained from other sources. The processed personal information includes in all cases the user’s usage and metadata and also the IP address necessarily transmitted to the provider for Embedding the content, the personal information subjects include the visitors to our website. The personal information subject categories include the users of our website, customers and interested parties. Further explanations can be found in the definitions of terms, in particular on the functions and security measures, at the end of this Privacy Policy. The personal information retention is determined by the personal information protection conditions of the providers of the Embedded content.

    Google Services and Content

    We use the following services and contents of the provider Google: YouTube - Videos; Google Maps - Maps; Google Fonts - Fonts; Google - Recaptcha.

    • Data processed: Usage personal information, metadata.
    • Type, scope and mode of operation of the processing: Permanent Cookies, third party cookies, Online Behavioural Advertising, Tracking.
    • Special security measures: Pseudonymization, opt-out.
    • https://adssettings.google.com/.
    • External disclosure and purpose: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
    • https://www.google.com/policies/privacy.
    • Retention of personal information: The personal information will be deleted in accordance with Google’s

    Facebook Features and Content

    Functions and contents of the Facebook service can be integrated within our online offer. This may include, for example, content such as images, videos or texts and buttons with which users can express their appreciation of the content, subscribe to the authors of the content or our contributions.

    • Data processed: Usage personal information, metadata; if users are registered with the service, the above personal information can be linked to their profiles and to the personal information stored with the service (in particular name and contact information).
    • Type, scope and mode of operation of the processing: Social Plugins, Permanent Cookies, third party cookies, Online Behavioural Advertising, Tracking, Remarketing.
    • http://www.aboutads.info/choices(US).
    • External disclosure and purpose: Facebook Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA.
    • https://www.facebook.com/policy.php.
    • Retention of personal information: The personal information will be deleted in accordance with Facebook conditions.

    Instagram Features and Content

    Functions and contents of the Instagram service can be integrated within our online offer. This may include, for example, content such as images, videos or texts and buttons with which users can express their appreciation of the content, subscribe to the authors of the content or our contributions.

    • Data processed: Usage personal information, metadata; if users are registered with the service, the above personal information can be linked to their profiles and to the personal information stored with the service (in particular name and contact information).
    • Type, scope and mode of operation of the processing: Social Plugins, Permanent Cookies, third party cookies, Online Behavioural Advertising, Tracking, Remarketing.
    • External disclosure and purpose: Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA.
    • https://www.google.com/policies/privacy. 
    • Retention of personal information: The personal information will be deleted in accordance with Instagram’s

    Pinterest Features and content

    Functions and contents of the Pinterest service can be integrated within our online offer. This may include, for example, content such as images, videos or texts and buttons with which users can express their appreciation of the content, subscribe to the authors of the content or our contributions.

    • Data processed: Usage personal information, metadata; if users are registered with the service, the above personal information can be linked to their profiles and to the personal information stored with the service (in particular name and contact information).
    • Type, scope and mode of operation of the processing: Social Plugins, Permanent Cookies, third party cookies, online behavioural advertising, Tracking, Remarketing External disclosure and purpose: Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA.
    • https://about.pinterest.com/de/privacy-policy.
    • Retention of personal information: The personal information will be deleted in accordance with Pinterest’s policies.

    Marketing

    In this section you will find information on personal information processing carried out by us for the purpose of optimising our marketing and market research activities.

    Newsletter Mailing and Performance Measurement

    We will only send newsletters, e-mails and other electronic notifications containing advertising information (hereinafter “newsletters”) with the consent of the recipients or a legal right. Subscribers’ personal information is logged as we are required to provide documentation of registrations. We also keep track of whether newsletters have been opened and whether links have been clicked. This information is stored on a per-user basis for technical reasons, but is not used to monitor individual users, but rather, for example, to adapt content and services to users. Information that we should collect in addition to the e-mail address (e.g. name) is used to personally address the users or to adapt the contents of the newsletter to the users.

    • Contents of the newsletter: As indicated in the registration form, otherwise information about our services and our company.
    • Data processed: Inventory personal information (e-mail address), usage information (registration time, confirmation time double opt-in, IP address, opening of e-mail, time and place, time and click on a link in the newsletter).
    • Data subjects: E-mail and SMS recipients
    • Purpose of processing: newsletter dispatch, optimization, proof of consent.
    • Type, scope and mode of operation of the processing: Web beacon.
    • Necessity / interest in processing: Only the e-mail information is required for sending, the other information is voluntary and serves to personalize and optimize the content based on the interests of the user; the obligation to provide evidence of consent is the reason for logging; performance measurement is based on legitimate interests in the optimization of the content for users and based on business interests.
    • Opt-Out: A unsubscribe link is included in every newsletter.
    • Special security measures: Data processing agreement with service providers.
    • Retention of personal information: We may store the e-mail addresses we have unsubscribed for up to three years on the basis of our legitimate interests before we delete them for the purpose of sending the newsletter in order to be able to prove a previously-provided consent. An individual request for erasure is possible at any time, provided that at the same time the former existence of a consent is confirmed.

    Communication via Mail, E-Mail, Fax or Telephone

    Sending information material, contacting us by telephone.

    • Data processed: Name and contact information, contract information.
    • Data subjects: customers, prospective customers, communication partners.
    • Purpose of processing: Commercial communication.
    • Type, scope and mode of operation of the processing: Contact is only established with the consent of the contact partners or within the scope of legal permissions.
    • Necessity / interest in processing: Information and business interests.
    • Retention of personal information: With objection/ revocation or expiration of the legal basis of eligibility.

    Sweepstakes and Competitions

    In the course of sweepstakes and competitions (hereafter, “sweepstakes”) we process personal information of the participants for the execution of the sweepstakes. Further information on the processing of your personal information within the scope of specific sweepstakes as well as any consent to the publication of their names or contributions to the sweepstakes will be provided to the users within the conditions of participation of the respective sweepstakes.

    • content personal information (e.g. contributions to competitions).
    • Data subjects: Participants.
    • Purpose of processing: Conducting sweepstakes, prize notification, sending prizes, possibly presentation of winners.
    • External disclosure and purpose: Shipping companies for the purpose of sending the prizes, possibly partners and sponsors of prizes.
    • Retention of personal information: As soon as the personal information is not required for the competition (e.g. for inquiries regarding prizes); when winners or contributions to the competition are published, they remain permanently online; otherwise, in accordance with data retention requirements.

    Loyalty and Bonus Program

    We offer our customers the possibility to in the context of various programs, e.g. for purchases, for recruiting customers, newsletter subscribers or product evaluations.

    • Data processed: Name and contact information, usage information.
    • Data subjects: customers, prospective customers, third parties.
    • Purpose of processing: Rewarding customer loyalty, attracting customers.
    • External disclosure and purpose: No, only to the extent that customers disclose the personal information of third parties in the context of the recruitment of third parties.
    • Retention of personal information: As soon as the personal information is no longer required to carry out loyalty campaigns or recruit third parties; if bonus points are awarded, they are stored in the customer history and deleted with the customer account; otherwise archiving in accordance with data retention requirements.

    Web Analytics, online marketing and technology partners

    In this section we inform you which services of technology partners are used for Web Analytics and online marketing purposes. The processed personal information includes in all cases the usage information and metadata. Further explanations can be found in the definitions of terms, in particular on the functions and security measures, at the end of this Privacy Policy. The retention of the personal information is determined, unless otherwise stated, in accordance with the Privacy Policies of the technology partners.

    Google Tag Manager

    https://www.google.com/intl/de/tagmanager/use-policy.html.

    Google Analytics

    • We use Google Analytics for purposes of range measurement and target group building.
    • Data processed: Usage personal information, metadata.
    • Type, scope and mode of operation of the processing: Permanent Cookies, third party cookies, Tracking, online behavioural advertising, Profiling, Custom Audiences, Remarketing.
    • Special security measures: Pseudonymization, IP Masking, data processing agreement, opt-out.
    • https://adssettings.google.com/ (setting for advertisements).
    • External disclosure: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
    • Privacy Policy: https://policies.google.com/privacy.
    • Retention of personal information: 26 months.

    Google AdWords

    We use Google AdWords to place ads on Google’s and Google partners’ websites and measure their performance.

    • Data processed: Usage personal information, metadata.
    • Type, scope and mode of operation of the processing: Permanent Cookies, third party cookies, Tracking, Conversion measurement, online behavioural advertising, Profiling, Cross-Device-Tracking.
    • Special security measures: Pseudonymization, IP Masking, data processing agreement, opt-out.
    • Opt-Out: https://adssettings.google.com/.
    • External disclosure: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
    • https://policies.google.com/privacy.
    • Retention of personal information: The personal information may be processed by Google for up to two years before it is anonymized or deleted.

    Google Display Network

    Google’s Double-Click technology enables us to target visitors to our website with targeted advertising as part of marketing campaigns for our products on our advertising partners’ websites.

    • Data processed: Usage personal information, metadata.
    • Type, scope, functioning of processing: Permanent Cookies, third party cookies, Tracking, Conversion measurement, interest-based marketing, Remarketing, cross-device Tracking, Profiling.
    • Special protective measures: Pseudonymization, IP Masking, data processing agreement, opt-out.
    • Opt-Out: https://adssettings.google.com/. 
    • External disclosure: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
    • Privacy Policy: https://www.google.com/policies/privacy.
    • Deletion of personal information: The personal information may be processed by Google for up to two years before it is anonymized or deleted.

    Facebook Pixel and Facebook Customer Audience Pixel

    We use the Facebook Pixel to form target groups and measure the success of the ads we place on Facebook and to build target groups for ads.

    • Data processed: Usage personal information, metadata; if users are registered with Facebook, the personal information is linked to their Facebook profiles and personal information belonging to them (in particular name and contact information).
    • Type, scope and mode of operation of the processing: Permanent cookies, third party cookies, Tracking, Conversion measurement, online behavioural advertising, Profiling, Cross-Device-Tracking, Custom Audiences from website, Custom Audiences from file.
    • Special security measures: Encrypted communication between Facebook and our website.
    • http://www.aboutads.info/choices(US).
    • External disclosure: Facebook Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA
    • https://www.facebook.com/policy.php.
    • Retention of personal information: The personal information will be deleted by Facebook and will be deleted if the customer’s personal information is deleted as part of the termination.

    Channel Advisor

    We use the ChannelAdvisor service to manage our online ecommerce business offers based on the presumed interests of users.

    • Data processed: Usage personal information, metadata, order management.
    • Type, scope and functioning of processing: Permanent Cookies, third party cookies, fingerprints, Tracking, Remarketing, interest-based marketing, Web beacons, Profiling.
    • Special protective measures: IP Masking, opt-out.
    • https://www.channeladvisor.com/privacy-policy/
    • External disclosure: ChannelAdvisor 3025 Carrington Mill Boulevard, Suite 500. Morrisville, NC 27560 +001 866-264-8594 +001 919-228-4700 +001 866-225-3085. Kurfürstendamm 170. 10707 Berlin. 115 Broad Street, 2nd Floor. 950 17th Street. Block 1, 33 Kingsway. Paseo de la Castellana, 95. Level 1, 2 Stawell
    • Privacy Policy: https://www.channeladvisor.com/privacy-policy/
    • Deletion of personal information: The personal information will be deleted in accordance with ChannelAdvisor policies.

    Aabaco

    We use the Aabaco Small busines service to manage our online ecommerce business offers based on the presumed interests of users.

    • Data processed: name and contact information (e-mail address), usage information (registration time, confirmation time double opt-in, IP address, time and click on a link in the newsletter, Usage personal information, metadata; if users are registered with the service, the above personal information can be linked to their profiles and to the personal information stored with the service (in particular name and contact information),Inventory personal information, contact personal information, contract information, payment information, order management.
    • Type, scope and functioning of processing: Permanent Cookies, third party cookies, fingerprints, Tracking, Remarketing, interest-based marketing, Web beacons, Profiling.
    • Special protective measures: IP Masking, opt-out.
    • https://smallbusiness.yahoo.com/privacy-notice
    • External disclosure: 1-844-62O-9684 Aabaco Small Business Contact Email For Customer Service 1-84462O9684 Aabaco Small Business support number Aabaco Small Business tech support number Aabaco Small Business customer support number Aabaco Small Business technical support Aabaco Small Business customer service number Aabaco Small Business customer service phone number Call For Support. Sunnyvale, California 94089 United States.
    • Privacy Policy: https://smallbusiness.yahoo.com/privacy-policy.
    • Deletion of personal information: The personal information will be deleted in accordance with Aabaco

    Yotpo

    Services for customer reviews, visual marketing, customer loyalty programs, and referrals.

    • Service provider: Yotpo, Inc., 33 W. 19th Street, New York, New York 10011, USA;
    • Website: https://www.yotpo.com; Privacy Policy: https://www.yotpo.com/privacy-policy/;.

    Braintree

    Braintree Payment Services is used to process online payments. Braintree is a payments platform that many of the largest online merchants use to accept payments in mobile apps and websites.

    • You may review Braintree’s privacy and security policy here https://www.braintreepayments.com/legal/braintree-privacy-policy

    Amazon Web Services (AWS)

    Web hosting and infrastructural services;

    • Service provider: Amazon Web Services, Inc., 410 Terry Avenue North, Seattle WA 98109, USA;
    • Website: https://aws.amazon.com/; Privacy Policy: https://aws.amazon.com/en/privacy/;

    Vimeo

    Video platform; Service provider: Vimeo Inc., Attention: Legal Department, 555 West 18th Street New York, New York 10011, USA; Website: https://vimeo.com; Privacy Policy: https://vimeo.com/privacy; Opt-Out:

    • Vimeo may use Google Analytics and refer to the privacy policy (https://policies.google.com/privacy) as well as opt-out options for Google Analytics (http://tools.google.com/dlpage/gaoptout?hl=en) or the settings of Google for personal information use for marketing purposes (https://adssettings.google.com/)

    Section IV - Definitions

    This section provides an overview of the terms used in this Privacy Policy. The following explanations, on the other hand, are intended primarily for understanding. The terms are sorted alphabetically.

    A/B Tests - A/B Tests are designed to improve the usability and performance of online services. For example, users are shown different versions of a website or its elements, such as input forms, on which the placement of the content or labels of the navigation elements can differ. Subsequently, it is possible to determine which of these websites or elements are more suited to the needs of the users on the basis of the users’ behaviour, e.g. longer stays on the website or more frequent interaction with the elements of the website.

    Affiliate Links - Affiliate links are links that are used to refer users to websites with product or other offers. The operators of the respective linking websites can receive a commission if users follow the affiliate links and then take advantage of the offers. For this it is necessary that the providers can track whether users who are interested in certain offers subsequently purchase them at the initiative of the affiliate links. Therefore, the functionality of affiliate links requires that they be supplemented by certain values that become part of the link or are otherwise stored, e.g. in a cookie. The values include in particular the initial website (referrer), the time, an online identification of the operator of the website on which the affiliate link was located, an online identification of the respective offer, an online identification of the user, as well as Tracking specific values such as, for example, advertising material ID, partner ID and categorisations.

    After-Sales – After-Sales is a marketing procedure in which, for example, customers of an online shop are presented with advertising offers from other companies (which are usually based on the services or products purchased in the online shop). Furthermore, the functionality of after-sales corresponds to the functionality of affiliate links.

    Aggregated Data - Aggregated personal information is pooled personal information that cannot be traced back to a person and is therefore not personal. For example, visit times on a website can be saved as median values.

    Click Tracking - “Click Tracking” allows to track the movements of users within an entire website. Since the results of these tests are more accurate if the user interaction can be monitored over a certain period of time (e.g. if a user likes to return), cookies are usually stored on the user’s computers for these test purposes.

    Conversion - “Conversion”, or “Conversion measurement” refers to a procedure with which the effectiveness of marketing measures can be determined. As a rule, a cookie is stored on the user’s devices within the websites on which the marketing activities take place and then retrieved again on the target website (e.g. this enables us to trace whether the ads we placed on other websites were effective).

    Cookies - Cookies are small files that are stored on the user’s computer. Different personal information can be stored in the cookies. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after his or her visit to a website. Temporary cookies, or “session cookies” or “transient cookies”, are cookies that are deleted after a user leaves a website and closes his browser. In such a cookie, for example, the content of a shopping basket in an online shop or a login status within a community can be stored. Cookies are referred to as “permanent” or “persistent” if they are stored even after the browser is closed. For example, the login status can be saved permanently. Likewise, the interests of users used for Web Analytics or marketing purposes (see e.g. “Remarketing”) may be stored in such a cookie. As a “third party cookie”, cookies are offered by providers other than the operator of the website (otherwise, if they are only the operator’s cookies, they are referred to as “first party cookies”).

    Cross-Device-Tracking - Cookies and fingerprints are device-related. Cross-device Tracking is required to evaluate the interests of users using smartphones for advertising on desktop PCs. Logins in social networks such as Facebook, for example, can be used for this purpose. Alternatively, location personal information, IP addresses and user behaviour are used to achieve up to 98% more precise user restriction. Cookies and Web beacons are usually used for cross-device Tracking purposes.

    Custom Audiences - Custom audiences are people who are targeted for advertising purposes, e.g. the display of advertisements. For example, based on a user’s interest in certain products or topics on the Internet, it may be concluded that the user is interested in advertisements for similar products or the online shop in which he has viewed the products. “Lookalike Audiences” are users whose profiles or interests presumably correspond to the users for whom the profiles were created. Cookies and Web beacons are usually used for the purpose of creating Custom Audiences and Lookalike Audiences. “Custom Audiences from Website” means that the target groups are formed on the basis of visitors of the own website. “Custom Audiences from File” means that, for example, a list of e-mail addresses is uploaded to the respective advertising network or platform to form the target group.

    Data subject – “Data subject” refers to any individual person who can be identified, directly or indirectly through identifier information.

    Demographic Data - Demographic personal information is general information about groups of people or persons, e.g. characteristics such as age, gender, place of residence and social characteristics such as occupation, marital status or income. Demographic personal information is collected within the scope of Web Analytics and in online marketing for the purposes of online behavioural marketing or for business analyses that are used, for example, to determine the target groups.

    Embedding - Embedding involves integrating external content or software functions (see “Plug-ins”) into one’ s own website in such a way that they are displayed or executed on this website. No copy of the content is created because it is called from the original server (e.g. videos, images, posts on social networks, widgets with ratings). With Embedding, it is technically necessary for the provider of the content to obtain the IP address of the user in order to display the Embedded content in the user’s browser. Furthermore, the content provider may, for example, store cookies on the user’s devices.

    Advanced matching - The “advanced matching” is a Facebook pixel option, which means that name and contact information such as phone numbers, email addresses or Facebook IDs of users are transmitted to Facebook in encrypted form to form target groups for Facebook ads and are used only for this purpose.

    Error Tracking - During error Tracking, e.g. incorrectly executed program code is detected in order to eliminate it and thus guarantee the functionality and security of websites.

    Fingerprints and other online identifiers - “Fingerprints” correspond in their function to cookies, whereby the storage of a file on the user’s device is not required. These digital fingerprints can be individually created as cross sums of individual factors of devices, e.g. computing power or browser plug-ins for devices, and thus used for Web Analytics, Profiling, Remarketing, online- and behavioural advertising.

    First-Party Cookies – See “Cookies”.

    Heatmaps - “Heatmaps” are mouse movements of the users, which are combined to an overall picture, with the help of which e.g. it is possible to recognize which website elements are preferred and which website elements users prefer less.

    IP address - The IP address (“IP” stands for Internet Protocol) is a sequence of numbers that can be used to identify devices connected to the Internet. When a user visits a website on a server, he informs the server of his IP address. The server then knows that it must send the personal information packets containing the content of the website to this address.

    IP Masking - IP Masking is a method in which the last octet, i.e. the last two numbers of an IP address, are deleted so that the IP address can no longer be used to uniquely identify a person. Therefore, IP Masking is a means of Pseudonymizing processing methods, especially in online marketing.

    Lookalike Audiences – See “Custom Audiences”.

    Online Behavioural Advertising (OBA) - online behavioural advertising is the term used when Profiling is used to assess the potential interest of users in advertising. Cookies and Web beacons are usually used for these purposes.

    Opt-in - The term “opt-in” means, depending on the context, the same as registration or consent. If a registration (e.g. by entering an e-mail address in an online form field) is confirmed by sending an e-mail with a confirmation link to the owner of the e-mail address, this is referred to as a Double-Opt-In (DOI).

    Opt-Out - The term Opt-Out means unsubscription and may be an objection (e.g. against Tracking) or a cancellation (e.g. for newsletter subscriptions).

    Opt-Out-Cookie - An “Opt-Out-Cookie” is a small file (see “Cookies”) which is stored in your browser and in which it is noted that, for example, a Tracking service should not process your personal information. The “opt-out cookie” only applies to the browser in which it was saved, i.e. in which you clicked the opt-out link. If cookies are deleted in this browser, you must click the opt-out link again. Furthermore, an opt-out link can only be limited to the domain on which the opt-out link was clicked.

    Permanent Cookies – See “Cookies”.

    Personal Information - “Personal information” means any information about an identifiable individual or other information that is subject to applicable privacy laws in Canada, and includes identifiers such as a name, identification number, or location.

    Plugins/ Social Plugins - Plugins (or “Social Plugins” in the case of social functions) are external software functions that are integrated into a website. For example, they can be used to output interaction elements (e.g., a “I like” button) or content (e.g., external commenting function or postings in social networks).

    Processor - “Processor” means a natural or legal person, public authority, agency or other body which processes personal information on behalf of the controller;

    Profiling - ”Profiling” means any automated processing of personal information consisting in the use of such personal information to analyse, evaluate or predict certain personal aspects relating to a natural person (depending on the type of Profiling, this includes information regarding age, gender, location and movement personal information, interaction with websites and their contents, shopping behaviour, social interactions with other people) (e.g. interests in certain contents or products, click behaviour on a website or the location). Cookies and Web beacons are often used for Profiling purposes.

    Pseudonymization/ Pseudonyms / Pseudonymous - “Pseudonymization” means the processing of personal information in such a manner that the personal information can no longer be attributed to a specific personal information subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal information is not attributed to an identified or identifiable natural person; E.g. if an exact interest profile of the computer user is stored in a cookie (a “marketing avatar”), but not the name of the user, then personal information is processed Pseudonymously. If his name is stored, e.g. as part of his e-mail address or his IP address is stored, then the processing is no longer Pseudonymous.

    Web Analytics - Web Analytics is used to evaluate the visitor flows of a website and can include their behaviour, interests or demographic information, e.g. age or gender. With the help of range analysis, website owners, for example, can see what types of people visit their website at what time and what content they are interested in. This enables them, for example, to better optimize the content of the website to the needs of their visitors. Cookies and Web beacons are often used for Web Analytics purposes.

    Remarketing/ Retargeting - “Remarketing” or “Retargeting” is used when, for example, for advertising purposes is noted which products a user is interested in on a website in order to remind the user on other websites of these products, e.g. in advertisements. Cookies are usually used for retargeting purposes.

    Session Cookies – “Cookies”.

    Single-Sign-On - Single-Sign-On” or “Single-Sign-On-Authentication” is a procedure that allows users to log on to an online service, using other online services, they are members with. A requirement for Single-Sign-On authentication is that users are registered with the respective Single-Sign-On provider and enter the required credentials on the web form provided for this purpose. Authentication takes place directly with the respective Single Sign-On provider. As part of such authentication, we receive a user ID with the information that the user is logged in under this user ID at the respective Single Sign-On provider and an ID that can no longer be used by us (so-called “user handle”). Whether we receive further personal information depends solely on the Single Sign-On procedure used, the selected personal information shares as part of authentication and also which personal information users have authorised in the privacy or other settings of the user account with the Single Sign-On provider. Depending on the Single Sign-On provider and the choice of users, it can be different personal information, usually the e-mail address and the user name. The password entered as part of the Single Sign-On procedure is neither visible to us nor is it stored by us. Users are asked to note that their personal information stored with us can be automatically synchronized with their user account with the Single-Sign-On provider, but this is not always possible or actually occurs. If, for example, the e-mail addresses of users change, users must change these manually in their user account at our site. If users decide that they no longer want to use their user account link with the Single-Sign-On provider for the Single-Sign-On procedure, they must cancel this link within their user account held with the Single-Sign-On provider. If users wish to erase their personal information from our system, they must cancel their registration at our service.

    Third Party - “Third party” means a natural or legal person, public authority, agency or body other than the personal information subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal information.

    Third Party Cookies – See “Cookies”.

    Tracking - Tracking is defined as when the behaviour of users can be traced across several online offers, e.g. for Remarketing purposes. The behavioural and interest information collected with regard to the online services used is stored as user profiles in cookies or on the servers of marketing service providers (e.g. Google or Facebook).

    Universal Analytics - “Universal Analytics” is a Google Analytics process in which the user analysis is based on a Pseudonymous user ID and a Pseudonymous profile of the user with information from the use of various devices is created (“cross-device Tracking”).

    Controller – “controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal information.

    Processing – “processing” means any operation or set of operations which is performed on personal information or on sets of personal information, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

    Tracking pixels – See Web beacons.

    Web beacons - Web beacons (or “pixels”, “measuring pixels” or “Tracking pixels”) are small, pixel-sized graphics that are integrated into Web pages or HTML e-mails. For example, they allow to determine whether an e-mail has been opened (at least if the image display in e-mails is enabled) or how often a website is accessed by a user.

    Widgets – See Embedding.