Shipping Policy

WHAT ARE THE SHIPPING METHODS, PROCESSING TIME & RATES FOR A TYPICAL ORDER?

Orders are processed between 9:00 am & 4:00 pm EST Monday - Friday, excluding holidays.
Orders placed by 1:00 PM EST Monday – Friday will begin processing the same day.
Orders received after 1:00 PM EST will be processed the next business day.
Orders placed on weekends or observed holidays will be processed the next business day.
Orders leave the building within 1-2 business days of being received.
Ground orders are shipped via UPS with a non-refundable flat fee of $7.95.
All orders are sent out through a standard shipping method
Payment will be processed when you place your order.

I HAVEN'T RECEIVED MY ORDER, MY ORDER IS MISSING ITEMS, OR MY SHIPMENT IS LATE?

Please contact us at cservice@zwilling.ca with your name and order number and a customer care representative will get back to you within 1-2 business days.

DO YOU SHIP INTERNATIONALLY?